Return & Refund Policy

At StandinStore, we are committed to ensuring your satisfaction with every purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept return requests within 7 days of delivery. To be eligible for a return, the following conditions must be met:

• The item must be unused and undamaged.
• The item must be in its original packaging, including all accessories, manuals, and tags.
• A valid proof of purchase (order confirmation or receipt) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or altered by the customer.
• Items damaged due to misuse, negligence, or improper handling.
• Products with missing parts, accessories, or original packaging.
• Items marked as final sale or non-returnable at the time of purchase.

3. Refund Process

Once we receive your returned item, our team will inspect it within 3–5 business days. If the return is approved:

• A refund will be processed to your original payment method.
• Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
• You will receive an email notification once your refund has been processed.

4. Shipping Charges

• Original shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• Return shipping costs are the responsibility of the customer, unless the return is due to our error.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

• Your order number.
• Clear photos or videos of the damaged/defective product.

We will arrange a replacement or full refund at no additional cost to you.

6. How to Request a Return

To initiate a return, please contact our customer support team:

• Email: standinstore@gmail.com
• Subject Line: Return Request – [Your Order Number]
• Include your order number, reason for return, and supporting photos if applicable.

Our team will respond within 1–2 business days with further instructions.

7. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

StandinStore reserves the right to update this policy at any time. Changes will be effective immediately upon posting to our website.